Conditions

1  PAYMENT

Applications for courses are only accepted with Full Payment of course fees and the minimum age is 18 years old. This includes a non-refundable Registration Fee (£35). The course fees must be paid in full before you begin your course.

2  WHAT THE COURSE FEES INCLUDE

Include: Placement test, 2 enrolment letters, tuition, course leaving certificate (for courses minimum of 4 weeks), some social activities, regular tutorials, student visa assistance, assistance in opening a British bank account and London Transport discount application form (for courses of at least 14 weeks). NOT Included:Travel to school, accommodation, some social activities, external examination fees, personal and health insurance, bank charges on international money transfers, course materials (books, cassettes, etc) and Rose of York Student ID card.

Students must buy the required course book for their course, regardless of the length of the course. 

3  CANCELLATION and REFUNDS

A REFUND CAN ONLY BE GIVEN IF A STUDENT VISA IS REFUSED AND NO OTHER REASON OR DOCUMENT WILL BE ACCEPTED.

If a student from outside the EU is refused 'leave to enter/remain in the UK as a student', the refund will exclude the Registration Fee (£35), the Course Deposit (£100) and the bank charges. The student needs to contact the school before the course starts and has to produce the original letter of refusal from the British authorities. If a student notifies the refusal after the course start date, he/she will receive a refund of course fees less the Registration Fee, the Course Deposit and the fees for the corresponding number of weeks that have passed.

Refunds will be made in about 5 weeks after the Rose of York's Principal receives the necessary documents.

If a student is granted a visa for a time period less than the period they have paid to study for, the school will not refund any fees for the outstanding period.

If a student has paid for accommodation, we will also deduct the accommodation finding fee (£30) and one week's accommodation fee.

4  POSTPONING YOUR COURSE

If you want to postpone your course we must receive notice before the starting date of your course.  Notice received after the course start date will not be valid. No compensation will be given if a student arrives late or does not attend part or all of his/her course. Payments made by a student cannot be transferred to another student. Compensation for any serious illnesses will be at the sole discretion of the Director. The Director's decision will be final. 

5  CHANGING COURSES and TIMES

Small classes may be cancelled or merged with other classes due to low enrolment.  We also reserve the right to change the times and teachers of classes. If you are moving from a less expensive zone to a more expensive zone (e.g. from zone 3 to zone 2) you must pay the difference in price between the two zones, regardless of how long you have left to study.  If, subsequently, you change back to a cheaper time zone, you will not receive a refund of any part of this payment, but you retain the option to move back to the more expensive zone. If a student decides to change course times he/she must buy the book of the new class.

6  ATTENDANCE

At Rose of York we have a strict attendance policy because we have to follow the Home Office rules. The Home Office expects students to have 80-85% attendance.

Students are allowed to miss 5 days per half-term (every 5 weeks). If they miss more than 5 days without providing a doctor's note or any other certificate, they will receive a warning. After the second warning, if it happens again, they will be expelled.

Upon finishing, our students can obtain a certificate of attendance if they have attended at least 80% of their classes. Both the instructor and the college's principal sign this document.

7  DISCIPLINE

Rose of York reserves the right to expel students in case of flagrant or continued misconduct and/or disruptive behaviour with no refund of the fees.

There will be NO REFUND of fees to expelled students. This policy is FINAL.

8  HOLIDAYS

Holidays must be booked at least one week in advance and for a full week starting on a Monday (always Monday to Friday). Students who wish to book a holiday with less than one week's notice may do so at the school's discretion.  Holidays may not be taken for a week that has already started or carried over from one course to another.  If a student would like to cancel a holiday, the above booking rules apply (i.e. it should be cancelled one week in advance). If a student attends class for any lesson during a week for when they have booked holiday, they automatically forfeit that week’s holiday and their records are completed as present/absent for that week. 

Authorised course holidays are indicated on the school fees price list.  These are not negotiable and can not be changed.  There are no holidays for courses lasting less than 9 weeks.  The school closes for 2 weeks over Christmas.  Students do not study for this period, although it is not included in the ‘course holiday’. Classes start on Monday except for when there is a Bank Holiday on Monday. In that case they will start on Tuesday. There is no reduction in the course fees where a course includes a Bank holiday.

9  LANGUAGE LEVEL

If a student is found to be below the level required to follow the course they first enrolled on, Rose of York reserves the right to place the student in a different class, with no right for financial compensation. This is done to better suit the needs of the student until an appropriate level is reached.  This also applies to Exam Preparation and Business English courses. 

Course changes from one level to another within the same type of course, instructed by the teacher, are free of charge.

10  LIABILITY

Rose of York is fully insured with Public Liability Insurance.  Students are advised that the College, its employees and its representatives accept no responsibility for personal injury and/or loss of /damage to personal property on the college premises, whether by fire, burglary, theft or otherwise.  This condition also applies to public and private places when students are on College trips / excursions. 

Rose of York is not responsible for the safekeeping or delivery of any fax, post etc sent to students at the College addresses.  Nor is the College responsible for the safekeeping of exam results or certificates.

11 PHOTOGRAPHS

Photographs of the students may be used in our promotional and publicity materials unless the student specifically objects. The school reserves the right to use all photographs in any way the school sees appropriate in promoting itself and the copyright to all photographs shall belong to the school.

12 FORCE MAJEURE

A basic stipulation of the agreement / contract between students and ROY, or its representatives, is that neither ROY or its representatives are liable for refunds or damages, however arising, in cases where ROY is unable to fulfil any services to which they are contractually bound because of labour disputes, insufficient demand for classes or other reasons which are beyond their control.

13 CHANGES TO THE TERMS AND CONDITIONS

The school reserves the right to amend or alter its terms and conditions without providing further notice.  In such cases, any newer version automatically replaces a previous version and becomes valid for all courses and students from the date of its implementation.